As ETW’s Director of Milk Operations, it’s Mark Stevenson’s job to look at the big picture. Right now, he’s working hard to ensure that the new satellite communications system that is installed in all the trucks and terminals is being used, and used correctly. Thanks to Mark, there’s also a smooth transition between dispatch, terminals and drivers. He’s a problem-solver – whether it is staffing issues, maintenance glitches or customer challenges, he’s the go-to-guy. He makes sure loads are full, equipment is well maintained and staff members are satisfied.